ZENO KNOWLEDGE BASE
Accelerate Your Growth
Learn how to master Zeno and implement key best practices.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
learn
Onboarding
Feature Tutorials
Full Length Zeno Demo
Account & Installation
FAQs & Common Issues
Kiosk Assembly & Help
Resources
Contact Support
Book FREE Training
Onboarding: Must-Watch Tactical Videos
How to Elevate Your Customer Experience with Zeno
Convert More Calls Into Sales by Screen-Sharing With Leads
How to Create and Share Stunning Marketing Assets
How to Upsell, Cross-sell, and Close Despite Objections
Feature Tutorials: Quick How-To Videos
How to Render Photography and Videos, Including ReelsSee how easy it is to export photos and videos to your device with Render Hub.4 Minutes
Downloading All Vehicles and Exploring Zeno’s GarageWatch how to download the entire vehicle library in settings, and browse.2 Minutes
How to Use Design Studio and Apply True-to-Size Vector DecalsDesign studio best practices and a look at Zeno's decal library with 1000+ ready-to-use vectors.8 Minutes
How to Change Environments for a Variety of Lighting and AmbianceChoose from over 8 environments to capture photos and video in every light/setting.1 Minute
Visualize Chrome Delete and Powder Coats to Upsell in SecondsUse this secret strategy to increase your profits and offer complete packages.1 Minute
How to Master Drone Mode and Capture Stunning Photos with ZenoSkip over the learning curve. Capture photo angles and close-ups with Zeno's free-flight drone.4 Minutes
How to Tint Windows and Smoke Out Lights in ZenoWatch how easy it is to visualize and sell legal tint packages for every job.2 Minutes
Full Length Zeno Demo by a Specialist
Help With Your Account & Installation
Use the form below anytime to request new 3D vehicle models for Zeno. We'll respond to your inquiry and let you know where it fits on our list of new vehicle priorities.
Requesting a New Vehicle
Follow the instructions in the video below.
Installing Zeno on Windows
Follow the instructions in the video below.
Installing Zeno on Mac
Email support@xix3d.com to request invoices from any specific month/year or a range of time.
Email Support
Follow the instructions in the video below.
Overcoming Mac Firewall
Follow the instructions in the video below.
Overcoming PC Firewall
Watch the video below and follow the instructions.
Find Your Zeno Logs
Byron
Email support@xix3d.com and we'll reset it for you.
Email Support
FAQs & Common Issues
Answer - i7 12th Gen Processor, 16GB RAM
Button Text
Yes, we offer FREE expert training multiple times each week! You can join as many times as you'd like or extend the link to any of your installers and employees. Sign up for training below.
Book Your Training
Zeno has over 1000 different 3D vehicle models in our library, which is by far the most compared to any other 3D configurator. We typically add between 40 and 60 models every month.
We are always adding new vehicles and vinyl products to Zeno. Feel free to make a requet by opening the link below:
Yes
Yes! You can white label Zeno with your shop's logo by going to settings in here >> https://xix3d.com/sign-in/ << PLUS, you can always import logos and custom artwork for personalized and branded designs. All you need to do is import in design studio for true-to-size vector decals.
Watch how you can turn an inbound call into a screen-sharing opportunity. This allows you to offer design consultations or similar services from anywhere and give that potential customer an immersive experience they likely won't get with a competitor down the road. It helps build confidence and trust while turning their vision or your vision for their vehicle into a reality. We'll show you how it's done and what tools to use in under 3 minutes. Click below.
Watch How It's Done
Click below to sign in or download Zeno for the first time. The webpage allows you to open the Zeno Launcher, where you can choose to open ("Launch") the 3D application.
Sign In Now
You should have at least 75GB available on your hard drive/device to not only download the software but run it smoothly and download all the vehicles.
Yes, you can install Zeno on multiple computers. However, please be aware that Zeno is a licensed subscription, and one license allows for one concurrent login at a time. If you require extra seats for your license so that you can use Zeno simultaneously across multiple computers or locations, that may come at a cost. Submit a request for more seats using the link below and our team will get in touch.
We have a form that allows you to include a description and upload any photos or videos you've recorded to provide our team with more insight. Click below to fill out a 'Bug Report' anytime. The more information you provide, the sooner our team should be able to help!
5.2.0 or later would be the best version of Zeno to run. It offers the highest fidelity, most frequent updates, and newest vehicles.
The customer support team is available 9 AM to 5 PM eastern standard time (North America). Reach us at +1(855)457-1028. As for email, we will usually respond to tickets within 24 hours, except for weekends, which can result in waits of 48-72 hours. We'd be happy to serve you and make sure you have a successful experience using Zeno!
Contact Support
Yes, Zeno requires a stable 10MB/s internet speed.
Yes, Zeno is compatible with touchscreens, but settings should be optimized if it's used on that type of device. You can connect Zeno from a laptop to TVs or digital displays as well, creating an enhanced customer experience. If you have questions about how to connect secondary devices or about which hardware to use for touchscreens, email us at support@xix3d.com -- our team would be happy to help. For inspiration or to look at our Kiosk, check out our Instagram below.
Visit xix3D Instagram
No, Zeno is not compatible. Try a workstation.
Please email our team with your shop name on file and request to cancel. Email us anytime at support@xix3d.com or call during North American business hours: +1 855 457 1028
Drone mode is a virtual camera that lets you take photos from any angle for customized content creation. Master drone mode in less than 4 minutes by watching the video below.
How to Shoot Drone Photos
Design Studio is our in-software wrap designer that eliminates the need for designing in 2D. You can import designs into Zeno, place them on the car, and even change decal finishes. You can mask decals to show up on specific parts of the car. Check out all the incredible features in the video below.
Design Studio Best Practices
In Zeno, you can tint windows, headlights, taillights, and side markers (for compatible vehicles). We have a complete range of tint percentages, and you can select specific windows.
Yes, you can wrap the vehicle in one color, but you can also wrap select panels or parts for specific customization. This can include popular colored PPF packages with accents, seasonal decal accents, or even marking areas of vehicles where you'll typically apply PPF. Explore 2-tone designs by multi-selecting panels. The customization possibilities are endless.
No, Zeno is exclusively available for PC and Mac. It doesn't work on smartphones or iPads.
Yes, contact marketing@xix3d.com with subject line "Trial" and your Shop's information to start a free trial. We'll respond within 24-72 hours.
Get in touch
Have any issue with our product and need support?
3mzeno@xix3d.com