3M ZENO KNOWLEDGE BASE
Accelerate Your Growth
Learn how to master 3M Zeno and implement key best practices.
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Getting Started
Kiosk Assembly & Help
Feature Tutorials
Tactical Best Practices
Full 3M Zeno Demo
Account & Installation
FAQs & Common Issues
Resources
Contact Support
Book FREE Training
Getting Started with 3M Zeno
Kiosk Assembly & Help
Kiosk Unboxing & Assembly InstructionsWatch this video to see how your Kiosk is unboxed and assembled. You will need to attach the touchscreen monitor to the base, and we recommend handling it with care. An assembly with 2+ people is best.3 Minutes
3M Zeno Kiosk Warranty TermsOpen the link below to view the 3M Zeno Kiosk Warranty Terms in full.5 min
Download Kiosk Manual & Documents
Feature Tutorials: Quick How-To Videos
How to Use Shortcuts like Reset, Undo, and Redo in ZenoWant to reset a vehicle? Or quickly undo/redo an action like a computer? It's easy with Zeno.2 Minutes
How to Save Designs and Popular Packages with ZenoShowcase your best work in seconds with the save and load feature in Zeno.1 Minute
How to Mask Parts of Vehicle and Stop Decals From Bleeding in Design StudioWatch how easy it is to mask vehicle parts and remove them from your print design or decal application.1 Minute
How to Import and Export Decals in Design StudioImport your artwork and design files as vectors in Zeno with true-to-size scale and export files.1 Minute
How and Why to Use Spec Sheet Renders for Every SaleSee how to render spec sheets for any job and eliminate confusion or chargebacks.1 Minute
How to Render Photography and Videos, Including ReelsSee how easy it is to export photos and videos to your device with Render Hub.4 Minutes
Downloading All Vehicles and Exploring Zeno’s GarageWatch how to download the entire vehicle library in settings, and browse.2 Minutes
How to Use Design Studio and Apply True-to-Size Vector DecalsDesign studio best practices and a look at Zeno's decal library with 1000+ ready-to-use vectors.8 Minutes
How to Change Environments for a Variety of Lighting and AmbianceChoose from over 8 environments to capture photos and video in every light/setting.1 Minute
Visualize Chrome Delete and Powder Coats to Upsell in SecondsUse this secret strategy to increase your profits and offer complete packages.1 Minute
How to Master Drone Mode and Capture Stunning Photos with ZenoSkip over the learning curve. Capture photo angles and close-ups with Zeno's free-flight drone.4 Minutes
How to Tint Windows and Smoke Out Lights in ZenoWatch how easy it is to visualize and sell legal tint packages for every job.2 Minutes
Tactical Best Practices
How to Elevate Your Customer Experience with Zeno
Convert More Calls Into Sales by Screen-Sharing With Leads
How to Create and Share Stunning Marketing Assets
How to Upsell, Cross-sell, and Close Despite Objections
Full Length 3M Zeno Demo by a Specialist
Help With Your Account & Installation
You can use the forgot your password option while you log in on Zeno or the portal. If you'd prefer to get help from support, email our team by clicking below and we can reset it for you.
Request a New Password
Open the guide below and follow the 3-4 step process.
Open System Guide
Open the guide below and follow the 3-4 step process.
Open System Guide
Use the form below anytime to request new 3D vehicle models for Zeno. We'll respond to your inquiry and let you know where it fits on our list of new vehicle priorities.
Request a New Vehicle
Follow the instructions in the video below.
Installing Zeno on Windows
Follow the instructions in the video below.
Installing Zeno on Mac
Email support@xix3d.com to request invoices from any specific month/year or a range of time.
Email Support
Follow the instructions in the video below.
Overcoming Mac Firewall
Follow the instructions in the video below.
Overcoming PC Firewall
Watch the video below and follow the instructions.
Find Your Zeno Logs
Email support@xix3d.com and we'll reset it for you.
Email Support
FAQs & Common Issues
Click the button below to view the recommended specs for Mac or PC. Please note that these differ from the minimum specs if you are struggling to download Zeno. Review the minimum specs FAQ or contact support@xix3d.com if so.
View Recommended Specs
Yes, whether it's 360-degree renders or videos and reels, the top eCommerce shops in automotive personalization used Zeno to promote their designs and decals. Check out this video from one of the best, Rumble Wraps. It's easy to import your graphics right into Zeno as vectors, or design new ones in Zeno. Soon we'll also have an AI designer to help make it easier for you to create stunning new product artwork. You can also use save files on Zeno to allow shops that use your decals to visualize them in 3D on over 1000+ vehicles.
Watch Rumble Wraps Reel Promo
For PC: i7 12th Gen Processor with at least 16GB RAM -- For MacOS: Ventura (version 13), M2, 32 GB RAM. -- If you want a detailed list of minimum specs or how to find the specs for your device, download the guide below.
View Minimum Specs
Yes, we offer FREE expert training multiple times each week! You can join as many times as you'd like or extend the link to any of your installers and employees. Sign up for training below.
Book a Training Session
Zeno has over 1000 different 3D vehicle models in our library, which is by far the most compared to any other 3D configurator. We typically add between 40 and 60 models every month - this includes completing requests for new vehicles from our customers like you. To request a vehicle you can't find in Zeno, click the button below and fill in the form.
Request a New Model in 3D
We are always adding new vehicles and 3M vinyl products to Zeno. If you can't find what you are looking for, please request a new vehicle by clicking the button below and filling out the form.
Make a Request
Yes, you can use Zeno measurements on the right-hand side of Design Studio, or export cut files and print files.
Yes! You can white label Zeno with your shop's logo by going to settings in here >> https://xix3d.com/sign-in/ << PLUS, you can always import logos and custom artwork for personalized and branded designs. All you need to do is import in design studio for true-to-size vector decals. Watch the video to see how it's done.
Watch How to Import Artwork
Watch how you can turn an inbound call into a screen-sharing opportunity. This allows you to offer design consultations or similar services from anywhere and give that potential customer an immersive experience they likely won't get with a competitor down the road. It helps build confidence and trust while turning their vision or your vision for their vehicle into a reality. We'll show you how it's done and what tools to use in under 3 minutes. Click below.
Watch How It's Done
Click below to sign in or download Zeno for the first time. The webpage allows you to open the Zeno Launcher, where you can choose to open ("Launch") the 3D application.
Sign In Now
You should have at least 75GB available on your hard drive/device to not only download the software but run it smoothly and download all the vehicles.
Yes, you can install Zeno on multiple computers. However, please be aware that Zeno is a licensed subscription, and one license allows for one concurrent login at a time. If you require extra seats for your license so that you can use Zeno simultaneously across multiple computers or locations, that may come at a cost. Email support with a request for more seats by clicking below.
Request More Seats
Email support@xix3d.com to start a 'Support Ticket' anytime, this includes bugs. We may ask you for additional info so we can help you faster or share with a member of our team. The more information you provide, the sooner our team will be able to help!
Open a Ticket
5.2.0 or later would be the best version of Zeno to run. It offers the highest fidelity, most frequent updates, and newest vehicles.
The customer support team is available 9 AM to 5 PM eastern standard time (North America). Reach us at +1(855)457-1028. As for email, we will usually respond to tickets within 24 hours, except for weekends, which can result in waits of 48-72 hours. We'd be happy to serve you and make sure you have a successful experience using Zeno!
Contact Support
Yes, Zeno requires a stable 10MB/s internet speed.
Yes, Zeno is compatible with touchscreens, but settings should be optimized if it's used on that type of device. You can connect Zeno from a laptop to TVs or digital displays as well, creating an enhanced customer experience. If you have questions about how to connect secondary devices or about which hardware to use for touchscreens, email us at support@xix3d.com -- our team would be happy to help. For inspiration or to look at our Kiosk, check out our Instagram below.
Visit xix3D Instagram
No, Zeno is only available for download on a Mac or PC computer. Try a workstation like the latest Studio Surface Pro if you want a portable touchscreen. Contact support@xix3d.com with questions if you need help improving your hardware or customer service. Or book training in the knowledge hub to connect with our team.
Please email our team with your shop name on file and request to cancel. Email us anytime at support@xix3d.com or call during North American business hours: +1(855)457-1028 (9-5pm est)
Email Support
If you'd simply like to get comfortable with the software, try watching our tactical onboarding and feature tutorial videos above in this knowledge base. If you want live support, email our team to open a ticket. Someone will reach out promptly and offer to connect to your device if there's a need to help.
Connect With Support
Drone mode is a virtual camera that lets you take photos from any angle for customized content creation. Master drone mode in less than 4 minutes by watching the video below.
How to Shoot Drone Photos
Design Studio is our in-software wrap designer that eliminates the need for designing in 2D. You can import designs into Zeno, place them on the car, and even change decal finishes. You can mask decals to show up on specific parts of the car. Check out all the incredible features in the video below.
Design Studio Best Practices
In Zeno, you can tint windows, headlights, taillights, and side markers (for compatible vehicles). We have a complete range of tint percentages, and you can select specific windows. For more on how to use tints, watch the video linked below.
See How to Tint in Zeno
Yes, you can wrap the vehicle in one color, but you can also wrap select panels or parts for specific customization. This can include popular colored PPF packages with accents, seasonal decal accents, or even marking areas of vehicles where you'll typically apply PPF. Explore 2-tone designs by multi-selecting panels. The customization possibilities are endless.
No, Zeno is exclusively available for download on your Mac laptop or desktop. It doesn't work on smartphones or iPads.
Yes, contact marketing@xix3d.com with subject line "Trial" and your Shop's information to start a free trial. We'll respond within 24-72 hours.
Request a Trial
Get in touch
Have any issue with our product and need support?
3mzeno@xix3d.com